Our concept is simple, Proactive Problem Prevention….it makes sense!
Proactive vs. Reactive
Our monthly support agreement reduces allot of problems before they become a pain or even worse.
When there are fewer problems amidst your computer, you obviously spend less money on technicians and/or parts.
We are a family-owned & operated shop. DELL-EMC is our strategic partner for the past 10 years.
We’ve created over 40 partnerships & alliances.
Microsoft, Apple, Linksys, HP, Cisco, Amazon, Emsisoft, Bitdefender & many more.
- Residential Commercial
- Comprehensive 24×7 support
- Computer repair-Windows 7, 8, 8.1 & 10, Linux-Ubuntu 14.04-18.10
- Workstation repair-All manufacturers
- Server repair-Windows, Unix, Linux
- Smartphone/Tablet repair & troubleshooting-iPhone/iPad & Android
- WiFi connectivity issues, setup security, advanced router configuration
- Router installations-WiFi, WAN, LAN
- Firewall install,configuration,troubleshooting,24/7 management
- Windows & Linux installation, troubleshooting, optimization, security vulnerability check & fix
- Computer Parts available for delivery or onsite tech nationwide
- 24/7 Remote Computing Troubleshooting
- Monthly-Maintenance Agreements-Problem Prevention-No commitment
- Our Maintenace agreements include everything a multi-year tech support plan gives, plus considerably more!
- Month to Month billing, leave when you choose, no penalties
Automated proactive and predictive support technology
The best time to solve a problem is before it happens. With automated proactive and predictive technology, helps reduce your steps and time to resolution, often detecting issues before they become a crisis.
Benefit from secure, high-speed, 24×7 predictive monitoring and remote repair for your computers, workstations, & infrastructure. Secure Remote Services & Support to identify and proactively resolve potential issues before they can impact your business.
- 24x7x365 monitoring & alerts
- Initial PC vulnerability Security scan PC health & well-being scan
- Initial PC & Network Anti-malware-Spyware-Virus check and removal
- Initial PC Premier Technology Optimization, Windows Tune-Up, a unique system you can only get here
- Proactive Problem Prevention System
Our formal education & certifications include:
- Microsoft Certified Systems Engineer
- Active Directory & Management of Microsoft Servers
- The Computing Technology Industry Association A+
- The Computing Technology Industry Association Security +
- Cisco Certified Network Associate
- Penetration Testing & Ethical Hacking
- Advanced Anti-Virus-Anti-Malware Threat Removal
- Certified servicing DELL-EMC Business Workstations
We service these devices
- Windows All-In-One Devices
- PC Towers & Custom built boxes
- Laptops, Netbooks,
- Tablets, Android, & Apple devices
- Workstations -DELL, HP, Lenovo
- Thin clients, servers, storage, cloud services, & Linux desktop operating system environment
We have acquired some of the best practices over 3 decades plus over 100,000 happily serviced devices!
- Device Tune-Up-Optimization-Guaranteed to be like new or faster
- WiFi & Network troubleshooting, security/password issues, and Security
- Audio-Mic-headphones-speakers, No sound problems
- Video issues, problems, installation, complex multi-monitor installations, and troubleshooting
- Wireless Security Home Camera installs, configurations, troubleshooting, consulting
- Printer & Scanner issues, installations, install problems, not printing or scanning correctly
- App & Application install installation problems or assistance.
- Computing device boot issues
- WiFi connection problems
- Windows errors, blue screens, audio or video problems
- Modem, Router, and Firewall issues, setup, security & password issues, suspect someone snooping?
- Screen black or won’t power on
- All repairs & fixes for Windows 18.104.22.168, 10, Android, iPhone, Tablets, All-in-One, Notebook, & Netbooks, and much more!
- Smartphone issues and cracked screens fixed
Computing & Online Learning
- Android device beginner lesson – Question & Answer-How to
- Windows 10 beginner lesson – Question & Answer
- Working with apps, managing printers, scanners, Bluetooth, WiFi, & additional device connections
- Smartphone beginner lesson – Establishing a Google Play or Apple account for the first time, phone, text, photographs, scanning documents, best practices, how to keep devices protected including your privacy safe, Question & Answers
Twitter, Facebook, Instagram, Google Plus, Pinterest, Tumblr, LinkedIn
Social Media Beginner lesson, set up an account, log in, password resets, create picture profile, your bio or basic info, upload images, chat with others & locate your friends/relatives, how to discover content you enjoy, how to navigate, how to stay secure, safest methods & shortcuts – Questions & Answers
- We give computing lessons remotely in just about all areas of Information Technology, Computing, & Online Safety, Privacy, & Security
- We are good standing Federal and State Government Contractors Internet Privacy, Security, & Safety is at the core of our personal & business values. We are a proud member of the Electronic Frontier Foundation, EFF.ORG
- We use our own time instructing parents, teachers, & other professionals who work with children about online dangers.
- Our goal stands to help everyone to have a safer more private and secure online experience.
- Our sliding scale payment schedule is for individuals and companies with limited financial resources. We believe everyone should control the same opportunities online and to be safe at the same time
- We handle service repairs on the web Remotely, on Telephone, by Email, & Real-Time Chat.
If you do not have Internet access, we will fix the problem over the phone. It does not matter if you are a tech guru or don’t even hassle with the “tech stuff”! We work with everyone, no matter how much computing background you have.
Our goal is to make certain you are comfortable and we complete the work with little to no frustration on your part.
We exercise & strive to be polite, courteous, go at your pace, & use language that makes sense to you!
We take PayPal and all major credit cards.
- Sliding Scale Support Services available on a case by case basis.
- We meet or exceed our customer’s expectations daily!
- We understand that problems happen at critical moments, such as a deadline, a school project, before a vacation, or a presentation, etc. This is why we have innovated and moved to a Proactive support model instead of a reactive one. To supplement that, we are available 24/7 for you!
Most important is the satisfaction we feel after our customers thank us!